Please find enclosed a thank you card from my family and I, in recognition of the way in which you looked after me leading up to my mum’s funeral. You were incredibly sensitive to my feelings and guided me through the painful process with professionalism, thought and as already mentioned, sensitivity, for which I am truly thankful. Dealing with bereaved relatives must be a daily occurrence, yet you took the time to make sure I was ok, or at least as ok as I could be given the circumstances whenever we met or spoke on the telephone. The gentlemen who were also in attendance yesterday, treated us with courtesy and sensitivity and gently guided mum to the crematorium. The fact that you keep your composure, with so many emotional people around you is a credit to you all. I would not hesitate in recommending The Co-operative Funeralcare to anyone.